• My largest and most important role to date, I worked closely with the first-time founders to help them transition from a lifestyle company to a growth-focused startup through establishment of a product management, research and UX design process facilitated through Agile/Scrum.
• I managed a product team of 10 including developers, designers, product managers, as well as marketers and support.
• I established the product team and product management and delivery process. I planned and facilitated an offsite (then moved online due to Covid) for the team including the establishment of OKRs.
• I brought in a leadership coach who worked with the entire executive team.
• I oversaw 8+ research projects as the lead/commissioning researcher facilitated through a strategic partnership with CuriosityTank that I established and led.
• I developed the ResearchOps process including the implementation of tooling, repositories, participant management system and templates.
• I facilitated multiple strategic workshops including planning key hires, product strategy, team building and regular retrospectives across various teams.
• I was lead researchers on multiple critical projects including feature concepting and evaluation as well as KANO analysis.